Privacy Policy

Dated: 23 May 2018

Kirkby Garden & Pest Control Services is committed to protecting and respecting your privacy. We want you to understand exactly how we collect and use information about you.  We also value and welcome your comments in this regard.

The privacy notice describes to you:

  • Who we are

  • What personal data we collect and store about you, and how we collect it

  • Why we collect personal data and what we do with it

  • The categories of third parties with whom we share your personal data

  • How we retain your information and keep it secure

  • Your rights and how to exercise them

  • How to contact us

1.       Who are we?

We’re Kirkby Garden & Pest Control Services. A small, family business that aims to help Domestic, Commercial and Agricultural users with solutions to garden and pest control problems.

For the purposes of data protection law, the “controller” is Kirkby Garden & Pest Control Services, a sole trader whose office is at 4 Busby Lane, Kirkby in Cleveland, Middlesbrough, TS9 7AW.

As controller we are responsible for, and control the processing of, your personal data.

If you would like to contact us about this notice our details are as follows:

Post:   Data Privacy, Kirkby Garden & Pest Control Services, 4 Busby Lane, Kirkby in Cleveland, Middlesbrough, TS9 7AW


2.       What information do we collect from you?


           a.      Current/Potential Customers

In the course of our business, which is providing you with a service that delivers solutions to your garden and/or pest control          needs, we collect the following personal data when you provide it to us:

  • Name and title

  • Contact data, such as:

Home address

Billing address

E-mail address

Telephone and mobile number(s)

  • Payment and transaction data, such as:

Details about payments to and from you

Details of products and services you have purchased from us

  • Marketing data, such as:

Your preferences in receiving marketing and communication

b.      Website Users

When using our website to view details on our services or contact us using the contact form, we collect the following personal data:

  • Contact Form

When using the contact form we will collect your name and email address for further correspondence

  • Google Analytics

When someone visits   we use a third party service, Google Analytics, to collect standard internet information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. To view Google’s full privacy policy please visit

3.      How do we collect personal data?

We obtain personal data from sources as follows:

  • Directly from you when you interact with us, for example when you:

Request information using the contact form

Request information via email or through our website

Phone the office or mobile number to enquire and/or book our services.

  • From automated technology ie Google Analytics when you use our websites.

4.      How do we use your personal data?

a.       Introduction

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To service a contract we are about to enter into or have entered into with you

  • If it is necessary for our legitimate interests and these are not overridden by your own rights and interests

  • Where we need to comply with a legal or regulatory obligation

b.       Lawful Processing

For us to process any of your personal data, we must have a lawful reason.  We will always ensure that this is the case, and we set out our lawful bases and legitimate interests below.

c.       Contractual Necessity

If you are our customer, or potential customer, we will process your personal data for the following purposes, on the legal basis that it is necessary for us to provide our products and services to you:

  • To enable us to carry out our service(s)

  • To identify you

  • To respond to your inquiries

  • To the extent necessary to provide you with information you have requested in relation to our products and services before you decide to purchase them

  • To provide our products and services, including enabling them to be delivered to you and contacting you about your queries

  • To carry out billing and administration activities, including refunds and credits

You are not obliged to provide us with any of this information, but if you choose not to, we may be unable to provide the product or service that you have requested.

d.       Legitimate Interest

We collect and process your personal information for our legitimate business purposes, which include the following:

  • To conduct and manage our business

  • To identify potential customers who are actively searching for the services we offer.

5.      Do you have to provide personal data – and, if so, why?

To provide you with products or services, we will need some or all of the personal data described above so that we can provide you with these products or services or the steps that lead up to them: this is set out above in this notice. If we do not receive the data, the product and/or service would not be able to be provided.

If you sign up to our marketing list, certain personal data, such as email and mobile phone number, will be used to make contact. Of course, you may decide to stop receiving our marketing messages at any time.

6.      How long will your personal data will be kept for?

We carefully consider the personal data that we store, and we will not keep your information in a form that identifies you for longer than is necessary for the purposes set out in this notice or as required by applicable law.  In some instances, we will be required to keep your details on our system so your requests can be honoured, i.e. if you wish to not be contacted in the future we require your details to reflect that on our system to ensure it does not happen.


7.      How do we keep your personal data secure?

Kirkby Garden & Pest Control Services has security measures in place designed to prevent data loss, to preserve data integrity, and to regulate access to the data. Only authorised employees and third parties processing data on our behalf have access to your personal data.

The security measures we have in place include:

  • Regular reviews of information collection, storage and processing practices to protect against unauthorised access

  • Restriction of access to personal information

  • Monitoring of systems storing and processing information

  • Use of secure technologies (e.g. SSL, encryption)

We take all reasonable steps to keep your data safe and secure and to ensure the data is accessed only by those who have a legitimate interest to do so.  Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us. Any transmission is at your own risk.  Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Please contact us using the details below if you would like more information on this.


Post: Data Privacy, Kirkby Garden & Pest Control Services, 4 Busby Lane, Kirkby in Cleveland, Middlesbrough, TS9 7AW


8.      Your information rights

Your attention is drawn to the following rights under data protection law:

  • The right to be informed about the collection and use of your personal data

  • The right of access to your personal data, and the right to request a copy of the information that we hold about you – you will be asked to provide proof of your identity and residential address, and we may ask you to provide further details to assist us in the provision of such information.

  • Your right to have inaccurate personal data that we process about you rectified. Please do remember to tell us about any changes.

  • Your right of erasure

In certain circumstances you have the right to have personal data that we process about you blocked, erased or destroyed

  • The right to object to, or restrict, the processing of personal data concerning you for marketing purposes.

Please contact us using the below details if you would like to exercise any of these rights or know more about them.


Post: Data Privacy, Kirkby Garden & Pest Control Services, 4 Busby Lane, Kirkby in Cleveland, Middlesbrough, TS9 7AW


9.      Changes to this privacy notice

We may change this notice from time to time. You should check this notice on our website occasionally in order to ensure that you are aware of the most recent version.

10.      What should you do if you have a complaint?

We do hope that you will contact us in the first instance using the following contact details, so that we have an opportunity to resolve it.


Post: Data Privacy, Kirkby Garden & Pest Control Services, 4 Busby Lane, Kirkby in Cleveland, Middlesbrough, TS9 7AW